You can request an emergency charge by calling us at 561-223-9351. Our team will ask you a few questions to determine the best course of action and dispatch a technician to your location.
How do I request an emergency charge?
Last Mile technicians are dispatched as soon as possible after a charge request is received. The time it takes for a technician to arrive depends on the location and traffic conditions, but we strive to have a technician on site within 30-60 minutes.
How long will it take for a technician to arrive?
Last Mile provides services to any location within Palm Beach, Broward, and Miami-Dade counties. We are constantly expanding our service area, so if you are outside of these counties, please contact us to see if we can accommodate you.
Where are your services available?
The Charge Club subscription service includes up to 5 charges per month for a fixed monthly fee. The Unlimited Charge Club subscription service includes unlimited charges for a fixed monthly fee. Both services offer the same level of service and convenience, but the Unlimited Charge Club is ideal for drivers who need to charge frequently.
What's the difference between the Charge Club and the Unlimited Charge Club?
The Fleet Plan is a customized charging solution for businesses with multiple electric vehicles. It includes priority service, discounted charging rates, and a dedicated account manager to ensure your fleet is always charged and ready to go. Contact us to learn more about the benefits of the Fleet Plan.
What are the benefits of the Fleet Plan?
You can schedule a charge by calling us at 561-223-9351 or by using our online booking form. Our team will work with you to find a time that fits your schedule and dispatch a technician to your location.
How do I schedule a charge?
The distance fee for the Rescue Charge service is based on the distance our technician must travel to reach your location. The fee is calculated at $2 per mile and is added to the total cost of the service.
What is the distance fee for the Rescue Charge service?
The charging fee for the Rescue Charge service is based on the amount of charge needed to get your vehicle back on the road. The fee is calculated at $50 for the first 20% of charge, and $4 for each additional 10% of charge needed beyond the first 20%.
What is the charging fee for the Rescue Charge service?
You can cancel a charge request at any time by calling us at 561-223-9351. If you cancel 6 hours before your scheduled charge time, you will not be charged a cancellation fee. If you cancel after the 6 hour window, a $25 cancellation fee will apply.
What is your cancellation policy?
If you are not satisfied with our service, please contact us at Last Mile Support within 24 hours of your charge. We will work with you to resolve any issues and provide a refund if necessary.
What is your refund policy?
The time it takes to charge your vehicle depends on the make and model of your electric car, as well as the current battery level. On average, it takes 30-60 minutes to charge a vehicle to 80% capacity. Our technicians will provide you with an estimated charging time when they arrive on site.
How long does it take to charge my vehicle?
Last Mile charges all types of electric vehicles, including cars, trucks, and SUVs. Our technicians are trained to work with a variety of makes and models, so you can trust us to provide reliable and efficient charging for your electric vehicle.
What types of electric vehicles do you charge?
Last Mile uses state-of-the-art charging equipment to ensure a safe and efficient charging experience. This includes Level 1, Level 2, and DC fast charging equipment. Our technicians are trained to use the latest charging technology and follow industry best practices to provide reliable and high-quality charging services.
What equipment do you use for charging?
Last Mile is available 24/7 for emergency charging services. Our scheduled charging services are available by appointment, and our team is available to assist you during regular business hours. Contact us to schedule a charge or request more information about our services.